How to customize and set portal permissions As an admin, you can customize the look and feel of the portal, add documents, set user permissions, and edit other functions.

The customer portal is your public-facing helpdesk where visitors can register as customers, search your knowledge base, initiate and track tickets, and interact on your forums. How to Create a Customer Portal in Freshdesk All paid plans include email ticketing, social ticketing, knowledge base, automations, and SLA management

In this tutorial, we'll walk you through how to get started with Freshdesk and show you how to use the main features.įreshdesk Pricing: Basic free plan paid plans start at $15/month per user. And the service level agreement (SLA) feature allows your team to define and track support resolution times. With the customer portal, you can customize and create a database of self-service articles. The intuitive inbox and robust filtering options make staying on top of support tickets easy.

With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method. Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use.

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